Brief
Create a mobile-first experience that helps immigrant farmworkers understand U.S. legal documents quickly, clearly, and in their own language. This was a high-stress use case for people who may have limited English and limited experience with technology, so the experience had to be simple, accessible, and immediately understandable.

Solution
I designed the experience around one idea: make the next step obvious.

The interface used large tap targets, simple language controls, QR-code onboarding, direct Spanish translation, and short-form video to explain what the document meant and what the user should do next. I kept the navigation intentionally minimal and gave each screen one clear purpose.

I also wanted the experience to feel human, not like another government form. I used Adobe Firefly to create Jorge, a fictional character representing the type of person the experience was designed to help. I then incorporated Jorge throughout the app as a familiar visual guide, using him to make instructions, explanations, and key moments feel more approachable and easier to follow.

Using generative AI this way allowed me to quickly build a consistent character and visual narrative around the experience without losing focus on the actual UX problem.

The goal wasn’t to add more features. It was to remove confusion.

Impact
Through Jorge’s scenario, the prototype showed how someone could scan a court document, understand what it was saying, and figure out what to do next in just a few minutes.

It didn’t solve every problem for him. It gave him something more practical: clarity, direction, and a next step—right from his phone.